CelticFC

BT Sport
BT
New Balance Logo
Dafabet Logo Magners Logo
BT
  • Celtic View Button
Autumn ClearanceCeltic CompareCTV LilleChristmas LaunchFootball For Good Fund
  • Jobs

    Image

     

    We have a particular pride in our reputation as a successful organisation and recognise that this is built very much on the commitment and skills of our colleagues. It is our aim to recruit and select colleagues who have the relevant skills, qualifications and experience to make a positive and innovative contribution towards the continued success of the Company. All applicants who have a disability and meet the minimum criteria for the job will be interviewed.

    If you would like further information on current opportunities, please contact the Human Resources Department [email protected]

    Information about Work Experience opportunities can be found at the foot of this section.

    IIP Logo

    Current Opportunities

    E-Commerce Customer Service Advisor

    (flexible hours)

    Celtic Football Club is currently seeking a part-time Customer Service Advisor to be part of the Celtic Online Store team.  Working with the Team Leader, the successful candidate will have responsibility for handling inbound enquiries in relation to the Celtic Online Store.

    Key accountabilities:

    • Handling inbound enquiries via email, resolving queries within timescales
    • Processing telephone sales from Celtic supporters for official merchandise
    • Responding to supporter enquiries via the Celtic Shop Twitter feed
    • Resolving any complaints arising in relation to the Celtic Online Store and being the first point of contact for any complaints regarding the wider retail operation
    • Assisting the warehouse team and E-Commerce team leader with customer returns and exchanges
    • Communicate efficiently with the warehouse team and other stores regarding customer orders
    • Liaise with courier companies in order to track or amend customer orders
    • Take payments securely and monitor/track payment statuses


    Skills and Experience required:

    • Experience in a similar role, preferably within a retail based environment
    • Capable of doing general administrative duties with a professional attitude
    • Strong written and verbal communication
    • Experience of using social media for customer enquiries (desirable)
    • IT literacy, MS Office proficient
    • Flexible in your approach to work as multi-tasking may be required during busy periods


    Please apply in writing to: Kirstie McPherson, Snr HR Assistant, Celtic Park to: jobs@celticfc.co.uk

    Application deadline: Friday, September 25, 2020

    E-Commerce Customer Service Advisor

    (part-time, 20 hours per week)

    Celtic Football Club is currently seeking a part-time Customer Service Advisor to be part of the Celtic Online Store team.  Working with the Team Leader, the successful candidate will have responsibility for handling inbound enquiries in relation to the Celtic Online Store.

    Key accountabilities:

    • Handling inbound enquiries via email, resolving queries within timescales
    • Processing telephone sales from Celtic supporters for official merchandise
    • Responding to supporter enquiries via the Celtic Shop Twitter feed
    • Resolving any complaints arising in relation to the Celtic Online Store and being the first point of contact for any complaints regarding the wider retail operation
    • Assisting the warehouse team and E-Commerce team leader with customer returns and exchanges
    • Communicate efficiently with the warehouse team and other stores regarding customer orders
    • Liaise with courier companies in order to track or amend customer orders
    • Take payments securely and monitor/track payment status’


    Skills and Experience required:

    • A minimum of 1-year experience in a similar role, preferably within a retail based environment
    • Capable of doing general administrative duties with a professional attitude
    • Strong written and verbal communication
    • Experience of using social media for customer enquiries (desirable)
    • IT literacy, MS Office proficient
    • Flexible in your approach to work as multi-tasking may be required during busy periods


    Please apply in writing to: Kirstie McPherson, Snr HR Assistant, Celtic Park to: jobs@celticfc.co.uk

    Application deadline: Friday, September 25, 2020

    Ticket Office Assistant Manager

    (Full time, Permanent)

    Reporting to the Ticket Office Manager, this is a key role within the Ticket Office based at Celtic Park, Glasgow. You will be responsible for the day to day running of an extremely busy Ticketing Operation. You will lead, motivate and manage a dedicated team, to deliver the highest quality of customer service, within a high pressured environment.

    The post holder will be responsible for the management of home and away match ticket sales, staff planning and the management of staffing Rota’s, deputising for the Ticket office Manager as and when required. Responsible, too, for the recruitment and development of staff on an ongoing basis. This list is not exclusive and you may be requested to carry out additional duties to those mentioned.

    Skills & Experience Required:

    The successful candidate will have a proven track record in people management, preferably gained within a contact centre and customer service based environment. Experience within the sports/ticketing industry with a good sales background is essential to this post. The ability to lead, motivate and influence others will be key to this role. The successful candidate will have excellent communication skills, with a positive and professional attitude. A good working knowledge of Microsoft applications, particularly excel is required.

    This is a great opportunity for an experienced, confident and enthusiastic manager, with an innovative but disciplined approach to work, to be part of the Ticket Office Management Team. 

    Please apply in writing with CV & Cover Letter to:     

    Angela Forbes, Ticket Office Manager at [email protected]

    Application deadline:             

    14th August 2020

    Experienced Chefs to work at Celtic Park on match days

    We are looking to recruit qualified, experienced chefs to work on a casual basis, within the hospitality operation, at Celtic Park, on match days.

    Reporting to the Head/Sous Chef, this role will entail all aspects of food preparation and food services during match days. Rates of pay are competitive and a typical shift on a match day would be 8am – 4pm

    Key accountabilities:

    • To prepare, cook and deliver food to the highest standard, in line with Chef’s menu and/or service brief
    • To keep kitchen areas clean and tidy, highlighting any maintenance issues or potential hazards to the Head/Sous Chef
    • To have an understanding of all kitchen procedures, food safety paperwork and the recording of wastage
    • To be passionate about food and maintain the highest company standards
    • To ensure customer satisfaction at all times

     

    This list is not exclusive and you may be requested to carry out additional duties to those above

    Experience and Skills

    Essential:

    • City & guilds 706/1&2 or SVQ level equivalent
    • Current  food safety level 2 certificate (minimum level required)
       

    Preferred:

    • Minimum 3 years’ experience in high volume event catering

    Please apply in writing to:      Alex Munro, Head Chef, Celtic Park:  [email protected]

    Celtic Hospitality

    Celtic Hospitality is seeking to engage enthusiastic people on a casual basis within the catering operation at Celtic Park on match days.

    Positions Available:

    • Beverage Service (Must be 18 or over)
    • Food Service
    • Food & Beverage Supervisors
    • Kitchen Assistants
    • Match Day Hostess
    • Match Day cleaners
       

    If you are looking for a lively, friendly working environment and can work as part of a team then please request an application form by calling 0141 551 4303 or emailing [email protected] with your CV attached.

    You must be over the age of 18 to apply.

    CELTIC IS AN EQUAL OPPORTUNITIES EMPLOYER

    Stewards Required to Work at Celtic Park on Match Days

    We are looking to recruit staff on a casual basis within the stewarding operation at Celtic Park on match days.

    There are a variety of roles still available and in addition to working match days there is also the chance to work at other events and venues. All stewards are eligible for additional benefits such as discounts in our superstore.

    Roles include:

    • Checking Tickets
    • Answering questions from spectators
    • Helping people to their seats
    • Hospitality
    • Car parking
    • General stewarding duties

    If you are looking for a new challenge and can work as part of a team then request an application form by calling Moira Gibson on 0141 551 4257 or email [email protected] with your postal address.

    You must be over the age of 18 to apply.

    CELTIC IS AN EQUAL OPPORTUNITIES EMPLOYER

    Work Experience & Internships

    Unfortunately we are unable to accept any more work experience or internship placements at present as we are now fully committed for the next 12 months.

    Celtic offers a rewarding and comprehensive week-long Work Experience programme for school pupils aged 14-15. This provides placements in five different areas of the business during the course of a week. These typically include the Ticket Office, Superstore, Pools, Hospitality and Visitor Centre. Very occasionally we may be able to accommodate pupils on a specific department of their choice, such as Multi Media or Finance.

    Celtic also receives numerous enquiries about longer-term placements and internships, paid and unpaid. Regrettably, we generally do not have the resources to be able to offer this kind of programme.

    First Aid Stewards Required to Work at Celtic Park on Match Days

    We are looking to recruit staff on a casual basis as designated First Aid Stewards at Celtic Park on match days.

    This is a responsible and specialised role within the stewarding operation, with a focus on the health, safety and wellbeing of both children and adults.

    All stewards are eligible for additional benefits such as discounts in our superstore.

    A HSE First Aid at Work certificate must be obtained by the individual prior to work commencing. Other basic training will be provided.

    Duties include:

    • Assisting those indeed who may be injured or unwell.
    • Liaising with the full First Aid team as appropriate.
    • Checking Tickets
    • Answering questions from spectators
    • Helping people to their seats
    • General stewarding duties

     

    If you are looking for a new challenge and can work as part of a team then request an interview from Moira Gibson on 0141 551 4257 or email [email protected].

    You must be over the age of 18 to apply.