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  • Important information about your Pass to Paradise

    Important information about your Pass to Paradise

    By: Newsroom Staff on 20 Jul, 2020 12:00

  • WITH the new season just around the corner, we are doing everything possible to try and get you back into Paradise. Until then, we are doing our best to bring Paradise to you.

    Next week, Season Ticket holders will receive their individual Pass to Paradise’ login details which provide access to live match day broadcasts from Celtic Park. The Club are endeavouring to make the ‘Pass to Paradise’ as easy as possible to access and use, however a technical support team will be in place on match days to help with any enquiries. Details on how to contact the team will be included with your login details.

    As this is a new way to watch the Champions, here are the answers to some of the key questions you may have.

    We will continue to communicate information regarding the Pass to Paradise across the club’s various channels over the next week, so please take a moment to familiarise yourself with how it will operate in order to give you a smooth matchday experience.

    The Pass to Paradise, Virtual Season Ticket Terms and Conditions are available here

    PASS TO PARADISE - THE VIRTUAL SERVICES ELEMENT OF YOUR SEASON TICKET - FREQUENTLY ASKED QUESTIONS

    Q. What games will I be able to watch with my Pass to Paradise?
    Your Pass to Paradise allows you access to the Live Broadcast of the matches included within your Season Ticket for which your Season Ticket is not valid for access to the stadium as a result of such match(es) being played ‘behind closed doors’ or with a reduced capacity as a consequence of the Coronavirus pandemic.

    Should supporter access to the stadium still be restricted in August and September, the Club are able to confirm that any UEFA home qualifying matches (in the first 3 qualifying rounds) will also be made available to affected Season Ticket holders via the Pass to Paradise.

    Q. How will I access the Live Broadcast on a matchday?
    Ahead of the season starting you will receive a username and password via email, text message or letter from the club depending on the contact information we have for you. At this time we will also provide you with a weblink to access the Live Broadcast. Supporters' clubs will be contacted separately. Please take a moment to visit eticketing.co.uk/celtic to make sure your contact details are up to date.

    Q. Will my login details stay the same for every match?
    Yes. Your details will remain the same throughout the season and CANNOT be changed, so make sure you keep them safe and private.

    Q. Can I share my login details?
    No. DO NOT share your login details. Your Pass to Paradise, is the virtual services element of your Season Ticket and, just like your normal Season Ticket, is NON-TRANSFERABLE. PLEASE KEEP YOUR PASSWORD SAFE AND DO NOT SHARE THESE DETAILS AS IT WILL AFFECT YOUR ABILITY TO VIEW THE MATCHES.

    Q. Will there be login details for every individual Season Ticket, even if there are more than one registered to the same address?
    Yes. Individual login details will be issued to each Season Ticket holder in respect of every individual client code.

    Q. Can I access the Live Broadcast on more than one device at the same time?
    No. You CANNOT watch the Live Broadcast on more than one device at any one time. If you sign into an additional device while logged in on another, you will automatically be logged out of the first device. Likewise, if you share your details and someone tries to login at the same time as you, it will end your Live Broadcast.

    IF YOU WANT TO WATCH THE MATCH UNINTERUPTED, PLEASE KEEP YOUR PASSWORD SAFE AND DO NOT SHARE THESE DETAILS AS IT WILL AFFECT YOUR ABILITY TO VIEW THE MATCHES.

    Q. What devices will this work on?
    Desktop computers & laptops: You can watch the Live Broadcast on an up to date desktop or laptop computer (PC or Mac). You must make sure your browser is up to date and has JavaScript enabled too (most browsers update automatically). Safari, Google Chrome, Microsoft Edge or Firefox are recommended although other browsers may work but are unsupported.

    Apple iPads and iPhones: You must have iOS 11.3 or higher installed and you must use Safari to watch the Live Broadcast on Apple devices.

    Android devices: The live broadcast also works on most modern and up to date Android devices, including tablets, smartphones and Smart TVs.

    Q. Can I watch it on a TV Channel?
    No.The Live Broadcast will not be available through any Freeview, cable or satellite TV channel in the UK or any other country.

    Q. Do I need a SKY subscription to watch the Live Broadcast?
    No. The Celtic Live Broadcast is not available through SKY. 

    Q. Can I screenshare the Live Broadcast to my Smart TV?Yes, you should be able to screenshare the Live Broadcast to compatible Smart TVs using an app such as Chromecast or Apple Airplay.

    Q. Which devices are NOT supported?
    We do not support gaming consoles, including X-Boxes and PlayStations.

    Q. Can I watch the Live Broadcast if my Internet connection is slow?
    The quality of the Live Broadcast stream will be dependent on the bandwidth and speed of your internet connection. For the best possible experience we would recommend using an internet speed of least 5Mbps (please check with your internet provider).

    It can help to close other tabs, browsers, and programmes while streaming your content. It may also help to hardwire your Internet connection, instead of using a wireless network connection.

    Q. What do I do if I am having problems with my Live Broadcast Stream on a matchday?
    A support team will be in place on a match day to help with any enquiries. Details on how to contact the team will be included in future communications.

    Q. How can I make sure my device/connection is adequate for streaming?
    Some corporate networks, firewalls and ad-blocking software may prevent the Live Broadcast from displaying. Please check with your Network Administrator.

    Disable any ad-blocking software and you may need to configure your anti-virus software.

    You must be using a browser that has JavaScript enabled (most have this as a default).

    Q. Can I use a Virtual Private Network (VPN) or proxies to stream the Live Broadcast?
    No. Please ensure that you are not using a Virtual Private Network (VPN) or proxies as this can cause the Live Broadcast stream not to function.

    Q. Will this work outside the UK & Ireland?
    No. Due to the contractual restrictions placed on the Club by the relevant rights holders, Your Pass to Paradise will be geo-blocked and only accessible work within the UK and Ireland. If you live outside of the UK & Ireland the best way to watch the games is to subscribe to Celtic TV

    Q. When does the Live Broadcast start on a matchday?
    Celtic songs will start 60 minutes before kick-off and our new matchday show, produced by Sunset & Vine, will start 30 minutes before kick-off, so for comfort and ease we strongly recommend you login and connect to the Live Broadcast as early as possible during this period.

    Q. If I miss kick-off, can I login at any point after the game has started?
    Yes. You can login at any point after the game has started. However, as the game is live, you can only watch from the time you have logged in, and will not be able to rewind to the start of the game.

    Q. Will I be able to watch a replay of the match after the final whistle?
    No. Due to broadcasting restrictions there will be NO replay of the matches after the final whistle.

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