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  • Stores - Gift Cards and Refund Policy

    REFUND POLICY

    We want you to be happy with everything you buy from

    Celtic FC LTD.  An exchange or refund will be offered with proof of purchase on goods returned within 14 days.  Refund will be issued by original method of payment, for credit/debit card refunds the cardholder must be present.  Otherwise the purchase will be refunded onto a Celtic gift card.  Where there is no original receipt available, we may, at our discretion replace the item at current selling price or give the equivalent in the form of a Celtic gift card.

    Sale items are non refundable.

    Shirt printing and any other items that are personalised are done so at the owner’s risk, as we cannot be held responsible on future movement of squad players.

    In the interests of hygiene, no refunds or exchanges will be given on underwear or earrings.

     

    This policy does not affect your statutory rights

     

    Celtic FC Limited

    Celtic Park

    Glasgow

    G40 3RE

     

    Tel: 0871 226 1888*

    Fax: 0141 551 8106

    Tel: 0141 230 1967**

     

    *Calls cost 13 pence per minute, plus your phone company’s access charge.

    **Customer enquiries relating to existing purchases only

    Celtic FC Limited is a subsidiary of Celtic Plc.  Registered Office: Celtic Park, Glasgow G40 3RE.

    Registered Number 223604 Scotland.  VAT Reg. No. 653 0293 52

    STORE GIFT CARD terms and conditions

    Gift cards can be redeemed at all Official Celtic stores. Gift cards cannot be used for online purchases. They may be exchanged for goods of a higher price than the face value of the card on payment of the difference. Gift cards cannot be exchanged for cash.

    Gift cards are valid for 12 months from the last transaction. After 12 months from the last transaction, any remaining balance will be cancelled. Balance enquiries can be obtained in store.

    If any item purchased with a gift card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the card.

    If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction and shown on your printed till receipt.

    Gift cards should be treated as cash. They are not cheque guarantee, credit or charge cards. Celtic FC Limited will not accept liability for lost, stolen or damaged cards. Gift cards will remain the property of Celtic FC Limited.

    Celtic FC Limited reserves the right to amend the terms and conditions of gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your legal rights.