CelticFC

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    We have a particular pride in our reputation as a successful organisation and recognise that this is built very much on the commitment and skills of our colleagues. It is our aim to recruit and select colleagues who have the relevant skills, qualifications and experience to make a positive and innovative contribution towards the continued success of the Company. All applicants who have a disability and meet the minimum criteria for the job will be interviewed.

    If you would like further information on current opportunities, please contact the Human Resources Department [email protected]

    Information about Work Experience opportunities can be found at the foot of this section.

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    Current Opportunities

    E-Commerce Customer Service Advisor 

    (zero hour)

    Celtic Football Club is currently seeking a Customer Service Advisor to be part of the Celtic Online Superstore team.  Working with the Team Leader, the successful candidate will have responsibility for handling inbound enquiries in relation to the Celtic Online Superstore.

    Key accountabilities:

    • Handling inbound enquiries via email, resolving queries within timescales
    • Processing telephone sales from Celtic supporters for official merchandise
    • Responding to supporter enquiries via the Celtic Shop Twitter feed
    • Resolving any complaints arising in relation to the Celtic Online Store and being the first point of contact for any complaints regarding the wider retail operation
    • Assisting the warehouse team and E-Commerce team leader with customer returns and exchanges
    • Communicate efficiently with the warehouse team and other stores regarding customer orders
    • Liaise with courier companies in order to track or amend customer orders
    • Take payments securely and monitor/track payment status’

    Skills and Experience required:

    • A minimum of 1-year experience in a similar role, preferably within a retail based environment
    • Capable of doing general administrative duties with a professional attitude
    • Strong written and verbal communication
    • Experience of using social media for customer enquiries (desirable)
    • IT literacy, MS Office proficient
    • Flexible in your approach to work as multi-tasking may be required during busy periods

    Please apply in writing to: jobs@celticfc.co.uk

    Application deadline: 28th November 2019

    Security Guard   

    (Permanent, 37.5 hours per week)

    Reporting to the Security and Events Manager, the Operations Department, at Celtic Park Glasgow, is currently recruiting for a Security Guard to be based at our Lennoxtown Training Centre.

    Key Accountabilities:

    • To provide a comprehensive reception service for staff, visitors, trades people and emergency services welcoming and assisting them as and when required.
    • To undertake periodic patrols to check and ensure that rooms and buildings are secure, both within, and outside normal office hours, using radio communications as necessary and analysing logs/documentation as directed.
    • To operate and monitor all systems within the Security Office in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures, legislation and the codes of practice.
    • To ensure all incidents are accurately logged onto a database and to record all events and actions taken in a clear, legible and accurate written format.
    • To provide an efficient and courteous radio and telephone answering service.
    • To deal efficiently with all enquiries.
    • To cover both day shift(s) and night shift(s) on a rotational basis.

    This list is not exclusive and you may be requested to carry out additional duties to those above.

    Skills & Experience:

    The preferred candidate will be confident, have previous Front of House experience and will hold an SIA Door Supervision/Security Guarding Licence and SIA CCTV Licence. Excellent communication skills, both verbal and written are essential to this post. The successful candidate will be flexible to support the business as and when required.The post holder will be able to demonstrate a strong successful track record of people and project management and have an enthusiasm for working with people from a variety of backgrounds, in particular moving those most disadvantaged in society into positive destinations, including, training and employment. Strong Employability, IT skills and a good working knowledge of Microsoft Office is essential, as is a full UK driving licence and the ability to work evenings and weekends as required.  Experience of working in a football or sports environment is desirable.


    Please apply in writing to:  Robert Fitzpatrick, Security & Events Manager:  [email protected]

    Application deadline: Saturday, November 30, 2019.

    Customer Services Operator

    Celtic Football Club is seeking experienced Customer Service Operators to work flexibly, as and when required, to assist with the day to day operations of the Celtic Ticket Office, providing world-class customer service to Celtic supporters and stakeholders during our peak periods.

    Key Responsibilities

    • To provide high level customer service and resolve supporter enquiries through the Ticket Office counter and telephone line
    • To process home match, away match and season ticket sales
    • To process payments and follow all daily banking procedures
    • To use the provided ticketing system to ensure accurate supporter records are maintained
    • To Print fulfil and post home and away match tickets
    • To adhere to the Ticket Office Policies and Procedures at all times
    • To assist in any area of Ticket Office operations as requested by the Ticket Office Operations Manager

     

    This list is not exclusive and you may be requested to carry out additional duties to those above

    Skills & Experience Required:

    • Previous experience in a customer service role
    • Previous experience in ticket sales/administration
    • Excellent communication and customer service skills
    • Able to work individually and as part of a team
    • Willing to work flexibly (days/evenings/weekends/match days) as and when required
    • Knowledge of Celtic Football Club preferred

     

    Please apply with CV & Cover letter to:      Gillian Boyle, HR Advisor:  [email protected]

    First Aid Stewards Required to Work at Celtic Park on Match Days

    We are looking to recruit staff on a casual basis as designated First Aid Stewards at Celtic Park on match days.

    This is a responsible and specialised role within the stewarding operation, with a focus on the health, safety and wellbeing of both children and adults.

    All stewards are eligible for additional benefits such as discounts in our superstore.

    A HSE First Aid at Work certificate must be obtained by the individual prior to work commencing. Other basic training will be provided.

    Duties include:

    • Assisting those indeed who may be injured or unwell.
    • Liaising with the full First Aid team as appropriate.
    • Checking Tickets
    • Answering questions from spectators
    • Helping people to their seats
    • General stewarding duties

     

    If you are looking for a new challenge and can work as part of a team then request an interview from Moira Gibson on 0141 551 4257 or email [email protected].

    You must be over the age of 18 to apply.

    Experienced Chefs to work at Celtic Park on match days

    We are looking to recruit qualified, experienced chefs to work on a casual basis, within the hospitality operation, at Celtic Park, on match days.

    Reporting to the Head/Sous Chef, this role will entail all aspects of food preparation and food services during match days. Rates of pay are competitive and a typical shift on a match day would be 8am – 4pm

    Key accountabilities:

    • To prepare, cook and deliver food to the highest standard, in line with Chef’s menu and/or service brief
    • To keep kitchen areas clean and tidy, highlighting any maintenance issues or potential hazards to the Head/Sous Chef
    • To have an understanding of all kitchen procedures, food safety paperwork and the recording of wastage
    • To be passionate about food and maintain the highest company standards
    • To ensure customer satisfaction at all times

     

    This list is not exclusive and you may be requested to carry out additional duties to those above

    Experience and Skills

    Essential:

    • City & guilds 706/1&2 or SVQ level equivalent
    • Current  food safety level 2 certificate (minimum level required)
       

    Preferred:

    • Minimum 3 years’ experience in high volume event catering

    Please apply in writing to:      Alex Munro, Head Chef, Celtic Park:  [email protected]

    Celtic Hospitality

    Celtic Hospitality is seeking to engage enthusiastic people on a casual basis within the catering operation at Celtic Park on match days.

    Positions Available:

    • Beverage Service (Must be 18 or over)
    • Food Service
    • Food & Beverage Supervisors
    • Kitchen Assistants
    • Match Day Hostess
    • Match Day cleaners
       

    If you are looking for a lively, friendly working environment and can work as part of a team then please request an application form by calling 0141 551 4303 or emailing [email protected] with your CV attached.

    You must be over the age of 18 to apply.

    CELTIC IS AN EQUAL OPPORTUNITIES EMPLOYER

    Stewards Required to Work at Celtic Park on Match Days

    We are looking to recruit staff on a casual basis within the stewarding operation at Celtic Park on match days.

    There are a variety of roles still available and in addition to working match days there is also the chance to work at other events and venues. All stewards are eligible for additional benefits such as discounts in our superstore.

    Roles include:

    • Checking Tickets
    • Answering questions from spectators
    • Helping people to their seats
    • Hospitality
    • Car parking
    • General stewarding duties

    If you are looking for a new challenge and can work as part of a team then request an application form by calling Moira Gibson on 0141 551 4257 or email [email protected] with your postal address.

    You must be over the age of 18 to apply.

    CELTIC IS AN EQUAL OPPORTUNITIES EMPLOYER

    Work Experience & Internships

    Unfortunately we are unable to accept any more work experience or internship placements at present as we are now fully committed for the next 12 months.

    Celtic offers a rewarding and comprehensive week-long Work Experience programme for school pupils aged 14-15. This provides placements in five different areas of the business during the course of a week. These typically include the Ticket Office, Superstore, Pools, Hospitality and Visitor Centre. Very occasionally we may be able to accommodate pupils on a specific department of their choice, such as Multi Media or Finance.

    Celtic also receives numerous enquiries about longer-term placements and internships, paid and unpaid. Regrettably, we generally do not have the resources to be able to offer this kind of programme.