CelticFC

Brendan evening belfast
Brendan evening belfast
New Balance Logo
Dafabet Logo Magners Logo
Brendan evening belfast
  • View
  • third kit - out now
  • Away Kit Launch
  • Kit Launch
Brendan evening4 match packageCeltic TV pre-seasonMitre
  • Fans with Disabilities

    POLICY ON TREATMENT OF DISABLED SUPPORTERS AND VISITORS

    Introduction

    "To maximise all opportunities to disassociate the Club from sectarianism and bigotry of any kind. To promote Celtic as a Club for all people, regardless of sex, age, religion, race or ability."

    This Policy is an extension of this statement and sets out our commitment to the interests of those of our supporters, customers and visitors who are disabled.
    Additional information and details of our facilities can be found on our website, www.celticfc.net.

    Key principles

    Celtic is committed to taking reasonable and practical steps to address the needs of disabled people in obtaining safe and secure access to our premises and enjoying the experience and services we offer.

    We seek to treat all of our supporters, customers and visitors fairly and with respect at all times.

    Communication and information

    We will make relevant information available in a clear and manageable form.

    Communications

    Communication is not a one-way process. To learn about, understand and address the needs of disabled people, let us know what we can do to help and where we can improve.

    You can do this most effectively by going through the Celtic Disabled Supporters Association (CDSA) who we meet with regularly. Membership of the CDSA is free, and you do not need to be a ticket holder to join. The CDSA also hold regular social functions which often includes present and past players.

    You can contact them through the following link: www.celticdsa.co.uk.

    Or call call 07514 059870

    If a disabled person tells us about particular needs or requirements, we will do everything we reasonably can to assist.

    All ticketing enquiries should be directed to the Celtic Ticket Office on on either 0141 230 1967 or via e-mail at [email protected] .

    Parking at Celtic Park for Blue Badge holders.

    The CDSA allocate all parking places for blue badge holders at Celtic Park, this is in two places, the Lisbon Lions 3, immediately behind the Lisbon Lions stand & and an area of The Jock Stein upper coach park. We carry out a ballot on a match to match basis, and this is mainly carried out by email. Please choose which car park you would prefer and email the relevant address: [email protected] or [email protected].

    Please provide the name of the Blue Badge holder, along with the model and registration number of the vehicle being used. We will add your details to the parking database.

    You will receive an email in the week running up to each game, notifying you of the closing date for applications. This is usually noon 2 days before the game, you will be informed the following day by email confirming success or not. If unsuccessful, an alternative is the Lisbon Lions 1 car park, which is the first car park on your left when you enter Janefield Street from Springfield Road. This operates on a first-come first-served basis, Blue Badge holders are exempt from the standard charge of £5.

    Access to Lisbon Lions 3 is via Janefield Street East from Springfield Road, access to Jock Stein is via Holywell Street from the Gallowgate.

    The steward at each car park will have a list of those successful in the ballot. The Lisbon Lions car parks close 90 minutes before kick-off, and the Jock Stein closes 60 minutes before kick-off. You must remain in the car park after the game until instructed by the stewards/police that it is safe to leave.

    For those that have no access to email, please call 07514 059870, to register and to be notified by telephone.

    For general enquiries on parking, please email [email protected]

    For away supporters, please email [email protected] or call 07514-059870. Requests from away supporters must be received 72 hours prior to kick-off. Please also provide the name of the Blue Badge holder, along with the model and registration number of the vehicle being used.

    Complaints

    Complaints will be dealt with honestly and fairly. We will tell you whether we agree with you and what action we intend to take.

    If you have a complaint or feedback, please tell us. You can contact our Supporter Liaison Officer, John Paul Taylor, on 0141 551 4209 or by e-mail at [email protected] .

    Training

    Celtic provides practical and relevant training to those of its employees who deal regularly with disabled people.

    The extent of the training we do and its effectiveness is kept under review.

    Infrastructure improvement programme

    Various improvements have been identified and are being addressed as part of an ongoing improvement programme.

    Where larger scale alterations are undertaken, works necessary to comply with legal requirements and make our premises easier for disabled people to use, are part of the planning process.

    Monitoring and review

    Celtic recognises the need to keep this Policy and the steps taken to implement it under regular review. Constant improvement is sought.

    Issues affecting, or which may affect, disabled people form part of the agenda of the Company's Health and Safety Committee, which includes representatives from all areas of our business.