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  • Returns & Refunds Policy

     

    We want you to be happy with everything you buy from Celtic FC LTD.   You may return any item within 30 days of receiving it in the original condition for an exchange or full refund of the price you paid for the item. Unwanted goods must be returned in a fully re-saleable condition and any tags must be intact. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.  Refunds will be issued by original method of payment and will be processed within 14 days of receiving the item(s) back to our Warehouse.

    All return and re-shipping charges are the customer's liability

     

    Please note the following exceptions to this policy:

    •DVDs, videos, PC & video games, underwear, swimwear, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.

    •We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

     

    RETURNS FROM THE UK

     

    If your item is defective, faulty or incorrect please contact [email protected] or on *0141 230 1967 prior to returning it and we will advise you how to proceed.

    To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note), please include written details on the returns slip.  If you do not have your returns form, please include a cover letter with your order number, your name, e-mail address and billing address.  You should also include details of how you want your return to be processed.  Should there be any faults with the item(s), please include this also.

     

    There are two methods for making returns to us.  However, for your own protection Celtic eBay recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.

     

    By Post:

    eBay Returns

    Superstore

    Celtic park

    Glasgow

    G40 3RE

     

    Alternatively you can return items to any of our official Retail stores (full listing available at www.celticfc.net/pages/shopfinder )

     

    To return to store simply present your goods and dispatch note at any official Retail stores and a member of staff will be more than happy to help. Unfortunately if you do not have the original payment card with you, the adviser can only offer you an exchange or a refund onto a Celtic gift card. Please note we are unable to process a refund onto a credit/debit card without the cardholder present, even if it is their spouse who is presenting it.

    WEEE Directive/Recycling Old Appliances

     

    The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK–wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.

     

    There are a number of ways you can recycle, you may either take the item to your local council recycling site or we offer a free ‘Take Back’ scheme, this is done on a like for like basis. You have 28 days in which to do this and must include details of your purchase from our eBay site. Please note it is the responsibility of the customer for any postage costs incurred in returning the old item. See below address.

     

    eBay Returns

    Superstore

    Celtic Park

    Glasgow

    G40 3RE

     

    Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. All electrical items sold now carry the ‘crossed out wheeled bin’ symbol. Unwanted electrical items should not be placed into normal domestic waste stream.

     

    Calls cost up to 13p per minute, plus your phone company’s access charge

    Mobile and other provider charges may vary.

    *Customer enquiries relating to existing purchases only.  Calls charged at standard rate

    Registered Number 223604 Scotland.  VAT Reg. No. 653 0293 52