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  • Ticket office re-open - renew Season Ticket before extended deadline

    Ticket office re-open - renew Season Ticket before extended deadline

    By: Newsroom Staff on 28 Jun, 2020 11:00

  • WE are delighted to announce, that following the latest government guidelines, the Celtic Park Ticket Office will reopen tomorrow (Monday, June 29).

    Season Ticket holders looking to renew in person can do so from tomorrow before the extended deadline on Tuesday, July 7.

    The Ticket Office will be open Monday to Friday, from 10am until 2pm each day.

    Following this extended deadline, supporters will no longer be guaranteed their Season Ticket for the campaign ahead, and we will then begin the process of offering places to supporters on the Season Ticket Waiting List.

    We have been working hard behind the scenes, putting new measures in place to ensure we are protecting our staff and of course you, our customers. We want you to be able to renew your Season Ticket with confidence, knowing that we have done all we can to provide the safest experience possible.

    Things may be a little different at first, but our passion and support hasn’t changed a bit!

    Here’s a rundown of some of the changes you can expect at the Ticket Office:

    When you arrive:

    You may have to queue outside, as we have introduced maximum capacity to ensure all customers have plenty of space in order to maintain social distancing.

    When you queue:

    To help you maintain social distancing while you queue, we have installed floor markings and guides to help with the process.

    When you enter:

    Hand sanitiser will be available for all supporters on entry to the Ticket Office, and there will be increased cleaning schedules throughout day at all contact points.

    We will be operating a one-in-one-out system, and we ask that you please do not arrive in large groups, as only one customer at a time will be allowed entry into the Ticket Office.

    When you pay:

    The Ticket Office has Perspex screens at all the till points for the protection of both you and our staff. In order to maintain social distancing for the staff on the tills, only each second window will be manned, and only one customer at a time will be seen.

    Although we will still be accepting cash payments, we ask if you can please use your card whenever possible.

    Please note, applications for V12 Finance cannot be made at the Ticket Office, this option is available online only.

    The team will be working as hard as they can to get through the queue, however due to reduced staff, there may be slight delays, and we would like to thank in advance for all patience and support during this time.

    We can’t wait to welcome you back to Paradise, but for those of you who can’t make it just yet, or just don’t feel comfortable doing so right now, you can still of course renew your Season Ticket online now, or by calling the booking line.

    Renew Online
    If you are new to online ticketing, use our handy ‘step by step’ guide to get started.

    If you have never renewed online before, or have yet to set up an eticketing account, it’s easy to do. We’ve put together a helpful ‘How To…’ guide to get you started.

    For those looking to renew with a part payment plan, through our finance provider V12, this must be done online. You can use this guide to help you with the simple process!

    Better yet, if you renew online for 2020/21, you’ll automatically be entered into a prize draw for the chance to win your seat completely free of charge for the season!

    Phone The Booking Line
    The booking line is now open for renewals on 0871 226 1888*, open Monday to Friday, 9am to 5pm. Please have your client reference ready to ensure your renewal can be processed.

    Please note, the booking line is for full payment with credit or debit card only.

    The booking line is for sales only, and will not be able to answer questions about the changes to your Season Ticket. If you have any queries about your 2020/21 Season Ticket, your questions may be answered here. If you still have questions, please email the Ticket Office at [email protected]

    With the extended deadline now just over one week away, don’t leave it too late! Renew before 5pm on Tuesday, July 7.

    Thank you once again to the thousands of Season Ticket holders who have renewed for the upcoming campaign. We know what a huge commitment this is, and the faith you have put in the club will not be underestimated as we plan for this season ahead.

    *Calls cost 13p per minute, plus your phone company’s access

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